The following is a guest opinion and MAY be indicative of the experience of other Boiseans. We post it as an open letter to the Mayor and Council in the public interest, knowing many staffers are working from home and city hall is closed due to the pandemic.
By JIM AULD
On nov 11, 2020 Auld Investment’s modest property management firm paid a sewer and trash bill to the city of Boise in the amount of $4771.
We were notified by the city in December that the bill was past due and the check had not cleared our bank. We sent another check for $4771.
As of dec 18 the city does not acknowledge receipt of any funds, the check has not cleared the bank and a threatening collection letter has been sent to us.
Calls to the city are answered by machines referring to a large volume of calls (which we don’t doubt!) and an offer to return the call. When the call is returned no resolution is possible. The city agent refuses any request to talk to a supervisor. Clearly the city has a problem.
Anytime a citizen wants to call and resolve something considered a past due account, it is an opportunity for the city. The city needs to clean house over at Public Works. It seems no one is responsible for proper handling of checks sent to the city which are then handed off to a “processor” in Seattle. This problem has occurred in the past as well.
My personal bill to the city in November was processed but required more than 3 weeks from mailing to clearing the bank.
I had a similar problem recently where the USPOSTAL service delivered my bank payment instead to the Idaho Statesman. After we tracked the endorser we got the Statesman to send us a check. If this was a postal problem could it have happened again? Unlikely
Merry Christmas to all!
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