Aviation Week and J. D. Powers have ranked the local airfield at the bottom of the customer satisfaction list for facilities with fewer than 10 million passengers. Last year Boise ranked #4.
We find it interesting to note all the fanfare and publicity when a new airline comes to town or some made up survey ranks Boise at the upper end of the scale. It looks like reality is trumping perception this year.
First it was the Supreme Court decision denying a parking garage. They spent tens of thousands of dollars trying to go around the voters to build a parking garage they claim was needed for all the new business.
Then the Feds said they were going to close the local radar facility and operate it remotely from Salt Lake. There is a temporary reprieve on that move due to a lot of heavy political intervention.
We noticed a little note buried in a recent Mayor Hotline posted on the GUARDIAN which said Delta was canceling its direct flight to Atlanta in September.
Now Continental has just announced they are pulling out of Boise (again) and will curtail the direct flight to Houston.
Regardless of the numbers that may be offered, several facts cannot be argued:
–Flying is stressful and it is NOT fun anymore.
–More people are opting to drive if there are 2 or more passengers up to 500 miles.
–Despite some good deals, prices are climbing.
–Planes to Boise are getting smaller and less comfortable.
–Airlines offer few amenities and even charge extra for leg room.
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