In this age of automated car washes, supermarket checkout, and airline checkin we were taken aback at the Mister Car Wash when after handing over a credit card to the cutie who stood by the computer terminal she asked, “did you want to add a tip?”
FOR WHAT? There was no one drying the car, vacuuming the interior, or cleaning the glass. The entire experience is automated and self service. You wouldn’t tip at the automated super market check stand.
We generally leave a 20% gratuity in restaurants and even as much as $100 at a regular coffee haunt during the Christmas holidays–to be spread among the baristas. But a tip to an automated computer screen is simply too much. We also find it intimidating when restaurant wait service staff produces a credit card device with built in tip calculations. They are holding the device and you feel like a bum if you don’t tip the suggested high end amount.
We feel it is up to the employer to pay the staff at the car wash and not try to grab extra cash from customers. Please feel free to share your thoughts.
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